Andrew Fleck Child Care Services

Children's Integration Support Services

Who We Are

Children’s Integration Support Services (CISS) provides supports, in English and in French, to licensed child programs (nursery schools, child care centres and home child care agencies) that integrate children with special needs, between 6 weeks to 10 years of age, within the City of Ottawa.

As defined in the Ontario Day Nurseries Act, a child with special needs is a child with a physical, mental or developmental impairment that is likely to continue for a prolonged period of time as verified by objective psychological or medical findings.

What We Do

Children's Integration Support Services (CISS) provides a range of supports to assist with the inclusion of children with special needs including but not limited to the following:

Resource Consultants:
The Resource Consultant provides consultative support on an ongoing basis to various child care programs by suggesting strategies for adapting activities and providing training to ensure a positive inclusion experience for everyone. Using a team approach, the Resource Consultant facilitates the development of a functional Team Service Plan.

Behaviour Consultants:
The Behaviour Consultant provides consultative support, in collaboration with the Resource Consultants, to child care program teaching teams to assist in the development of skills to meet the challenging behavioural needs of children.

Behaviour Facilitator:
The Behaviour Facilitator, in collaboration with a Resource Consultant and a Behaviour Consultant (when applicable), supports the transfer of knowledge and skills development for teaching teams in response to children’s challenging behaviours by modelling, coaching and providing feedback regarding the recommended strategies (behavioural and environmental).

Enhanced Staff Support Funding:
Enhanced Staff Support Funding may be available to child care programs in order to hire a program assistant to support the child care setting when enrolling a child whose needs meet the eligibility criteria for this level of support to ensure a positive inclusion experience.

CISS has access to subsidized spaces for children with special needs who attend a child care program. Access to a subsidy is based on CISS eligibility and family income. Families can discuss this option with the Intake and Resource Coordinator at the time of referral or the Resource Consultant once support has been confirmed. Families may determine their eligibility at

A variety of training opportunities are available for child care program teaching teams as well as for individuals involved with children who have special needs and parents/guardians. To access information regarding upcoming training opportunities log on to

ACCESS Integration newsletter celebrates diversity and promotes inclusionary practices. Included in our publications are inspirational journeys of growth shared by children, families, early childhood educators, and providers. Our newsletter is a treasure trove of resources and helpful information to assist in resolving challenges, and to provide strategies and resources. To subscribe please go to

Access to a comprehensive Resource Library which includes materials, books, DVDs, disability awareness kits as well as toys, equipment and other resources are available to child care programs and parents/guardians.

Positive Outcomes Program:
The Positive Outcomes Program (POP) provides time limited behaviour management consultation support to licensed child care program teaching teams that have identified children who demonstrate challenging behaviours and who do not qualify for CISS.

The Behaviour Consultant works in collaboration with the Director and the teaching teams: to enhance all components of the early learning and care program environment; to focus on skills development for the children and the teaching teams and to address challenging behaviours through the implementation and maintenance of prevention strategies.

Our Team

The Children’s Integration Support Services (CISS) team is made up of Intake Coordinators, Resource Consultants, Resource Consultant Team Leaders, Behaviour Consultants, a Behaviour Facilitator and administrative staff. The CISS team supports programs and children and their families by coordinating resources through effective partnerships to ensure a positive and inclusive child care experience.

Contact Information

How to Contact Us

700 Industrial Avenue, Suite 600
Ottawa, Ontario
K1G 0Y9

Fax number: 613-736-8378

General Information:
Moira D'Aoust
613-736-1913 ext. 229

Referral Info/Resource Library:
Susan Spence
613-736-1913 ext. 231

Training and Newsletter:
Kim Legault
613-736-1913 ext. 284